Find solutions to common problems or get help from a support agent. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. On June 25th, 2019, the Outlook Team made a change to how to stop Outlook freezing the service to fix this issue. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Remember to re-enable your antivirus once Outlook is working properly.

I ran the Classic Outlook Advanced Diagnostics troubleshooter but that did not provide any useful information. I also ran the Classic Outlook Calendar Check troubleshooter, but that was useless. The first file in the report said that the troubleshooter could how to stop Outlook freezing not connect because Outlook was not connected to an Exchange server. We often install Add-ins in Outlook to enhance Outlook’s functionality.

Many users frequently report issues with Microsoft Outlook crashing, regardless of whether the installation is new or old. One common issue with Outlook is that it occasionally closes unexpectedly. Running the latest version of Outlook ensures you have how to stop Outlook freezing the most recent fixes and updates.

The team is sweeping all remaining capacity to identify and address residual issues. While these Microsoft accounts work in other Microsoft products (e.g. OneDrive, Windows, Xbox), they are non-functional when visiting Outlook.com. Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc.

If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before you try another action. Performance may be decreased if you use the Outlook AutoArchive feature or sync to Outlook with a mobile device. These steps are provided in a specific order based on commonality and complexity. If the troubleshooter can't fix your issue, or if you'd like to fix it yourself, see the next section. Create your account and connect with a world of communities.

Sometimes you send an email and discover later that it is not delivered to the intended recipient. By following this checklist, you can systematically troubleshoot and resolve most common email sending issues. If you typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias. Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com.

Also, '-g' represents the default location of Outlook installation and the address after '-d1' describes your profile folder's default path. Therefore, if you installed your Outlook application in a custom location, you'd have to substitute '-g' for the custom location. If you how to stop Outlook freezing typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias.

We can fix the problem for you, or you can use the troubleshooting steps we're providing below to help resolve these startup issues. A corrupted profile, a damaged PST file, faulty add-ins, or improper Outlook startup settings often cause this issue. Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to Outlook Data Files (.pst and .ost). If Outlook worked correctly the last time and nothing has changed about your account configuration, then checking if things work correctly in Safe Mode is a good first step.

It seems like something went wrong on Microsoft update and they might recall it or fix it, so we might need to wait untill that. We have multiple tools to help you automatically how to stop Outlook freezing diagnose an issue, troubleshoot, and fix problems with Outlook. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. The navigation pane is the leftmost pane in Outlook where you'll find your folder list and the icons to move between Mail, Calendar, People, and Tasks.

For example, writing gamil.com instead of gmail.com is a common typo that will cause problems with delivery. If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.com account. Refer to our comprehensive list of common SMTP settings or consult your email provider for the correct parameters. Incorrect SMTP parameters are a frequent cause of email sending issues. Your email client needs the correct settings to communicate with the SMTP server. To access the calendar how to stop Outlook freezing shared with your Microsoft 365 for business account, you'll need to accept the invitation from Outlook on the web, iOS, or Android.